Mercedes-Benz — Various models
LA, GLA, M-Klasse/GLE/GL/GLS, SLK/SLC, A-Klasse, AMG GT, C-Klasse, E-Klasse Coupé/Cabrio, E-Klasse, S-Klasse Coupé/Cabrio, CLS, S-Klasse, SL, B-Klasse/GLA/GLB, GLC, AMG GT 4-Türer Coupé, GLE Coupé, G-Klasse
- Risk level
- Other types of alerts
- Tipo
- Injuries
- Categoría
- Motor vehicles
- Origin
- Germany
Hazard: The automatic and manual emergency call service may not function as intended outside the network coverage of certain network providers due to a software error. As a result, the eCall may not be used as intended to place an emergency call to direct emergency services to the vehicle. Depending on network availability, voice communication would still be possible by calling 112 as a fallback option.
⚖️ Acciones ordenadas por autoridades
- ▸ Measures ordered by economic operators (to: Manufacturer) Recall of the product from end users
What is this? Some Mercedes-Benz cars have a button that calls for help after a crash. A software error may stop this button from working when the car is outside the network of certain phone companies.
What's happening? If the button fails, the car might not send an automatic call for help. You can still call 112 by hand if you have phone signal.
Does this affect me? This issue is in cars sold in Germany, Bulgaria, France, Poland, and Portugal.
What should I do? Ask a Mercedes dealer to check and fix the software. If you need help, call 112 directly.
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🔬 Detalles médicos/técnicos Para profesionales
Risk level: Other types of alerts · Type: Injuries · Category: Motor vehicles · Hazard: The automatic and manual emergency call service may not function as intended outside the network coverage of certain network providers due to a software error. As a result, the eCall may not be used as intended to place an emergency call to direct emergency services to the vehicle. Depending on network availability, voice communication would still be possible by calling 112 as a fallback option. · Origin: Germany
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