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🧸 Product FR November 15, 2024

canyon — batteries de vélos électriques

dans de rares cas, les enveloppes des produits peuvent se fissurer permettant la pénétration d’humidité et une possible instabilité. dans de très rares cas, des évènements thermiques peuvent survenir, jusqu’à la combustion de la batterie.

📷 DGCCRF / Rappel Conso · Source
canyon — batteries de vélos électriques
📷 DGCCRF / Rappel Conso · Source
Electric bike batteries Do not use the product. Contact customer service and destroy the product.
🗄
Archived (older alert)
This alert was reported 666 days ago and has been moved from our active feed to the archive. The original safety information still applies — we have no confirmation from the issuing agency that the product is safe again. Refer to the official notice for the current status.
📈 Timeline
117 days in total
May 19, 2026 September 13, 2026
Daily snapshot data starts accumulating once the scheduler runs — for now this is interpolated from the agency's first/last dates.

What is this? This is about batteries for electric bikes made by Canyon. In rare cases, the battery cover can crack. This may let water in and cause the battery to overheat.

What's happening? Some batteries may have cracks that let in moisture. In very rare cases, this can cause the battery to get too hot or even catch fire.

Does this affect me? If you own a Canyon electric bike battery, you could be at risk.

What should I do? Stop using the battery right away. Call Canyon’s customer service. Safely destroy the battery. Ask your pharmacist or doctor if you need help.

🤖 This plain-language summary is automatically generated from the official agency notice using AI. It is for general information only — not medical advice. For decisions about your health, always consult a pharmacist or doctor and read the official source linked below.

🔬 Medical / technical details (for professionals)
Brand(s) / product name(s)
canyon
Agency-published detail

Type: automobiles et moyens de déplacement · Category: tous types d'accessoires · Hazard: blessures|brûlures · dans de rares cas, les enveloppes des produits peuvent se fissurer permettant la pénétration d’humidité et une possible instabilité. dans de très rares cas, des évènements thermiques peuvent survenir, jusqu’à la combustion de la batterie. · À faire: ne plus utiliser le produit · contacter le service consommateur · détruire le produit

First published
November 15, 2024
Last refreshed by us
3 months ago
Severity (as classified)
Medium
Official source
https://rappel.conso.gouv.fr/fiche-rappel/16557/interne

All information on this page comes from the official agency notice. We translate and summarise it; we don't add or edit facts.

❓ Frequently asked questions

▸ What is this product recall alert about?
canyon — batteries de vélos électriques. Electric bike batteries Do not use the product. Contact customer service and destroy the product.
▸ When was this alert issued?
This alert was issued on November 15, 2024 by Rappel Conso (DGCCRF, France).
▸ Which countries are affected?
The alert applies to France.
▸ How serious is this alert?
Medium risk. A medium risk means harm is possible under certain conditions. Read the notice and act on the recommended steps.
▸ What should I do?
If you have this product at home, stop using it and return it to the point of purchase for a refund. Keep the receipt if you have one — most retailers refund without it for safety recalls.
▸ Where can I find the official notice?
The full official notice is published on rappel.conso.gouv.fr.

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⚠️ We aggregate official notices. We do not give medical advice. For medical or legal decisions, consult the source agency and a qualified professional.