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🧸 Product THE NETHERLANDS LV August 18, 2023

Ferroli — BlueSense and BlueHelix gasboiler / heat exchanger

Central heating boiler, serial number starting with 22 or 23 (year of production 2022 & 2023).

📷 Safety Gate / European Commission · Source
Ferroli — BlueSense and BlueHelix gasboiler / heat exchanger
📷 Safety Gate / European Commission · Source
Risk level
Serious risk
Type
Microbiological
Category
Gas appliances and components
Hazard
Water remaining in the boiler from the factory can cause Legionella bacteria to proliferate and produce a bio-film in the heat exchanger and piping. This can lead to Legionella infection from a shower for example, causing severe illness or even death.
Origin
Italy

⚖️ Actions ordered by authorities

  • (to: Other) Warning consumers of the risks
🗄
Archived (older alert)
This alert was reported 1015 days ago and has been moved from our active feed to the archive. The original safety information still applies — we have no confirmation from the issuing agency that the product is safe again. Refer to the official notice for the current status.
📈 Timeline
12 days in total
May 17, 2026 May 29, 2026
Daily snapshot data starts accumulating once the scheduler runs — for now this is interpolated from the agency's first/last dates.

What is this? A gas boiler made by Ferroli may still have water inside from when it was made. That water can grow harmful bacteria called Legionella.

What's happening? Legionella can grow in the heat exchanger and pipes. If you breathe in the mist from a shower, you could get very sick.

Does this affect me? This problem is in the Netherlands and Latvia. If you own one of these boilers, you may be at risk.

What should I do? Ask your installer or a heating engineer to check and flush the boiler. If you feel unwell, talk to your doctor.

🤖 This plain-language summary is automatically generated from the official agency notice using AI. It is for general information only — not medical advice. For decisions about your health, always consult a pharmacist or doctor and read the official source linked below.

🔬 Medical / technical details (for professionals)
Brand(s) / product name(s)
Agency-published detail

Risk level: Serious risk · Type: Microbiological · Category: Gas appliances and components · Hazard: Water remaining in the boiler from the factory can cause Legionella bacteria to proliferate and produce a bio-film in the heat exchanger and piping. This can lead to Legionella infection from a shower for example, causing severe illness or even death. · Origin: Italy

First published
August 18, 2023
Last refreshed by us
1 week ago
Severity (as classified)
High
Official source
https://ec.europa.eu/safety-gate-alerts/screen/webReport/alertDetail/10010004

All information on this page comes from the official agency notice. We translate and summarise it; we don't add or edit facts.

❓ Frequently asked questions

What is this product recall alert about?
Ferroli — BlueSense and BlueHelix gasboiler / heat exchanger. Risk level: Serious risk · Type: Microbiological · Category: Gas appliances and components · Hazard: Water remaining in the boiler from the factory can cause Legionella bacteria to proliferate and produce a bio-film in the heat exchanger and piping. This can lead to Legionella in...
When was this alert issued?
This alert was issued on August 18, 2023 by EU Safety Gate.
Which countries are affected?
The alert applies to the following countries: THE NETHERLANDS and Latvia.
How serious is this alert?
Serious risk. A serious risk means the product or medicine can cause significant harm. Treat the alert as urgent.
What should I do?
If you have this product at home, stop using it and return it to the point of purchase for a refund. Keep the receipt if you have one — most retailers refund without it for safety recalls.
Where can I find the official notice?
The full official notice is published on ec.europa.eu.

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⚠️ We aggregate official notices. We do not give medical advice. For medical or legal decisions, consult the source agency and a qualified professional.