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🧸 Product PT BG DK IS THE NETHERLANDS NO PL SE SI October 6, 2023

Lexus and Toyota — AYGO,CAMRY,C-HR TMMT,COROLLA,COROLLA CROSS,HIGHLANDER,HILUX,MIRAI,PRIUS PHEV,RAV4,RAV4 PHEV,YARIS

Passenger car, model year: 2020 - 2023; Frame Code: ES (AXZH10), NX (AAZH20, AAZH25, AAZH26), RX (AALH15, AALH16, TALH17), RZ (XEBM15), UX (KMA10, MZAA10, MZAH10, MZAH15), AYGO (KGB70), bZ4X (XEAM10, YEAM15), CAMRY (AXVH71), C-HR TMMT (MAXH10, MAXH20, MAXH25, ZYX11, ZYX20), COROL...

📷 Safety Gate / European Commission · Source
Additional photo Additional photo Additional photo Additional photo Additional photo Additional photo
Lexus and Toyota — AYGO,CAMRY,C-HR TMMT,COROLLA,COROLLA CROSS,HIGHLANDER,HILUX,MIRAI,PRIUS PHEV,RAV4,RAV4 PHEV,YARIS
📷 Safety Gate / European Commission · Source
Risk level
Serious risk
Type
Injuries
Category
Motor vehicles
Hazard
Due to a specific software update error that can cause an abrupt reset, the data communication module (DCM) may not restart at the next ignition cycle. It will no longer be possible to initiate an emergency call using the eCall system, increasing the risk of injuries, delayed assistance in the event of an accident.
Origin
Japan

⚖️ Actions ordered by authorities

  • ▸ Measures ordered by economic operators (to: Importer) Recall of the product from end users
🗄
Archived (older alert)
This alert was reported 964 days ago and has been moved from our active feed to the archive. The original safety information still applies — we have no confirmation from the issuing agency that the product is safe again. Refer to the official notice for the current status.
📈 Timeline
10 days in total
May 17, 2026 May 27, 2026
Daily snapshot data starts accumulating once the scheduler runs — for now this is interpolated from the agency's first/last dates.

What is this? Some Toyota and Lexus cars may have a software error. This error can stop the emergency call system from working after the car is turned off and on again.

What's happening? Because of this error, the car might not be able to make an emergency call if there is an accident. This could delay help from arriving.

Does this affect me? This problem affects certain Toyota and Lexus cars in several countries. Check if your car is listed.

What should I do? Take your car to a Toyota or Lexus dealer to fix the software. Ask your dealer for help right away.

🤖 This plain-language summary is automatically generated from the official agency notice using AI. It is for general information only — not medical advice. For decisions about your health, always consult a pharmacist or doctor and read the official source linked below.

🔬 Medical / technical details (for professionals)
Brand(s) / product name(s)
Lexus and Toyota
Agency-published detail

Risk level: Serious risk · Type: Injuries · Category: Motor vehicles · Hazard: Due to a specific software update error that can cause an abrupt reset, the data communication module (DCM) may not restart at the next ignition cycle. It will no longer be possible to initiate an emergency call using the eCall system, increasing the risk of injuries, delayed assistance in the event of an accident. · Origin: Japan

First published
October 6, 2023
Last refreshed by us
1 week ago
Severity (as classified)
High
Official source
https://ec.europa.eu/safety-gate-alerts/screen/webReport/alertDetail/10010470

All information on this page comes from the official agency notice. We translate and summarise it; we don't add or edit facts.

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❓ Frequently asked questions

▸ What is this product recall alert about?
Lexus and Toyota — AYGO,CAMRY,C-HR TMMT,COROLLA,COROLLA CROSS,HIGHLANDER,HILUX,MIRAI,PRIUS PHEV,RAV4,RAV4 PHEV,YARIS. Risk level: Serious risk · Type: Injuries · Category: Motor vehicles · Hazard: Due to a specific software update error that can cause an abrupt reset, the data communication module (DCM) may not restart at the next ignition cycle. It will no longer be possible to initiate an emer...
▸ When was this alert issued?
This alert was issued on October 6, 2023 by EU Safety Gate.
▸ Which countries are affected?
The alert applies to the following countries: Portugal, Bulgaria, Denmark, Iceland, THE NETHERLANDS, Norway, Poland, Sweden, and Slovenia.
▸ How serious is this alert?
Serious risk. A serious risk means the product or medicine can cause significant harm. Treat the alert as urgent.
▸ What should I do?
If you have this product at home, stop using it and return it to the point of purchase for a refund. Keep the receipt if you have one — most retailers refund without it for safety recalls.
▸ Where can I find the official notice?
The full official notice is published on ec.europa.eu.

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⚠️ We aggregate official notices. We do not give medical advice. For medical or legal decisions, consult the source agency and a qualified professional.