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🧸 Product DE FR November 19, 2021

Mercedes- Benz — Sprinter

Passenger van

Risk level
Other types of alerts
Type
Injuries
Category
Motor vehicles
Hazard
The eCall emergency call service may not work, because of a production error. As a result, in the event of an accident it would not be possible to direct emergency services to the vehicle, which could increase the impact of the accident.
Origin
Germany

⚖️ Actions ordered by authorities

  • ▸ Measures ordered by economic operators (to: Manufacturer) Recall of the product from end users
🗄
Archived (older alert)
This alert was reported 1757 days ago and has been moved from our active feed to the archive. The original safety information still applies — we have no confirmation from the issuing agency that the product is safe again. Refer to the official notice for the current status.
📈 Timeline
117 days in total
May 17, 2026 September 11, 2026
Daily snapshot data starts accumulating once the scheduler runs — for now this is interpolated from the agency's first/last dates.

What is this? This is about some Mercedes-Benz Sprinter vans. A small number of them have a fault in the built-in eCall emergency button.

What's happening? Because of a factory mistake, the eCall button may not send your location to rescue teams after a crash. This could make it harder for help to find you.

Does this affect me? Only if you own or drive one of the affected Sprinter vans in Germany or France.

What should I do? Take the van to a Mercedes-Benz dealer right away. They will check and fix it for free. Ask your dealer or doctor if you feel unsure.

🤖 This plain-language summary is automatically generated from the official agency notice using AI. It is for general information only — not medical advice. For decisions about your health, always consult a pharmacist or doctor and read the official source linked below.

🔬 Medical / technical details (for professionals)
Brand(s) / product name(s)
Mercedes- Benz
Agency-published detail

Risk level: Other types of alerts · Type: Injuries · Category: Motor vehicles · Hazard: The eCall emergency call service may not work, because of a production error. As a result, in the event of an accident it would not be possible to direct emergency services to the vehicle, which could increase the impact of the accident. · Origin: Germany

First published
November 19, 2021
Last refreshed by us
3 months ago
Severity (as classified)
Medium
Official source
https://ec.europa.eu/safety-gate-alerts/screen/webReport/alertDetail/10004716

All information on this page comes from the official agency notice. We translate and summarise it; we don't add or edit facts.

❓ Frequently asked questions

▸ What is this product recall alert about?
Mercedes- Benz — Sprinter. Risk level: Other types of alerts · Type: Injuries · Category: Motor vehicles · Hazard: The eCall emergency call service may not work, because of a production error. As a result, in the event of an accident it would not be possible to direct emergency services to the vehicle, wh...
▸ When was this alert issued?
This alert was issued on November 19, 2021 by EU Safety Gate.
▸ Which countries are affected?
The alert applies to the following countries: Germany and France.
▸ How serious is this alert?
Medium risk. A medium risk means harm is possible under certain conditions. Read the notice and act on the recommended steps.
▸ What should I do?
If you have this product at home, stop using it and return it to the point of purchase for a refund. Keep the receipt if you have one — most retailers refund without it for safety recalls.
▸ Where can I find the official notice?
The full official notice is published on ec.europa.eu.

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⚠️ We aggregate official notices. We do not give medical advice. For medical or legal decisions, consult the source agency and a qualified professional.