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🧸 Product IE May 2, 2025

The White Company — Burnham Heart Mug

Pink porcelain mug. Product sold online, in particular via thewhitecompany.com

📷 Safety Gate / European Commission · Source
The White Company — Burnham Heart Mug
📷 Safety Gate / European Commission · Source
Risk level
Other risk levels
Type
Burns
Category
Kitchen/cooking accessories
Hazard
A defect in the mugs glazing can cause it to crack when boiling water is added, leading to leakage and burns to the user.
Origin
People's Republic of China

⚖️ Actions ordered by authorities

  • ▸ Measures ordered by economic operators (to: Importer) Withdrawal of the product from market
  • ▸ Measures ordered by economic operators (to: Importer) Recall of the product from end users
Barcode (GTIN): 5051811322398
🗄
Archived (older alert)
This alert was reported 497 days ago and has been moved from our active feed to the archive. The original safety information still applies — we have no confirmation from the issuing agency that the product is safe again. Refer to the official notice for the current status.
📈 Timeline
117 days in total
May 17, 2026 September 11, 2026
Daily snapshot data starts accumulating once the scheduler runs — for now this is interpolated from the agency's first/last dates.

What is this? A heart-shaped mug made by The White Company. A flaw in the mug’s coating can make it crack when you pour boiling water in. Hot water can then leak out and burn your skin.

What's happening? Some mugs have a glaze that cracks when boiling water is added. This lets hot water spill out and may cause burns.

Does this affect me? If you own this mug and use it with boiling water, you could get burned.

What should I do? Stop using the mug right away. Ask your pharmacist or doctor if you have any burns. Contact the seller or The White Company for a replacement or refund.

🤖 This plain-language summary is automatically generated from the official agency notice using AI. It is for general information only — not medical advice. For decisions about your health, always consult a pharmacist or doctor and read the official source linked below.

🔬 Medical / technical details (for professionals)
Brand(s) / product name(s)
The White Company
Agency-published detail

Risk level: Other risk levels · Type: Burns · Category: Kitchen/cooking accessories · Hazard: A defect in the mugs glazing can cause it to crack when boiling water is added, leading to leakage and burns to the user. · Origin: People's Republic of China

First published
May 2, 2025
Last refreshed by us
3 months ago
Severity (as classified)
Medium
Official source
https://ec.europa.eu/safety-gate-alerts/screen/webReport/alertDetail/10094177

All information on this page comes from the official agency notice. We translate and summarise it; we don't add or edit facts.

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❓ Frequently asked questions

▸ What is this product recall alert about?
The White Company — Burnham Heart Mug. Risk level: Other risk levels · Type: Burns · Category: Kitchen/cooking accessories · Hazard: A defect in the mugs glazing can cause it to crack when boiling water is added, leading to leakage and burns to the user. · Origin: People's Republic of China
▸ When was this alert issued?
This alert was issued on May 2, 2025 by EU Safety Gate.
▸ Which countries are affected?
The alert applies to Ireland.
▸ How serious is this alert?
Medium risk. A medium risk means harm is possible under certain conditions. Read the notice and act on the recommended steps.
▸ What should I do?
If you have this product at home, stop using it and return it to the point of purchase for a refund. Keep the receipt if you have one — most retailers refund without it for safety recalls.
▸ Where can I find the official notice?
The full official notice is published on ec.europa.eu.

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⚠️ We aggregate official notices. We do not give medical advice. For medical or legal decisions, consult the source agency and a qualified professional.