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🧸 Product FI DE LV PL SI June 11, 2021

XTORM — AC Power Bank Pro LAPTOP

Set consisting of a power bank and its charger, suitable for powering laptops.

📷 Safety Gate / European Commission · Source
Additional photo Additional photo Additional photo
XTORM — AC Power Bank Pro LAPTOP
📷 Safety Gate / European Commission · Source
Risk level
Serious risk
Type
Electric shock
Category
Electrical appliances and equipment

Hazard: The size of the outlet sockets on the power bank is inappropriate. Consequently, when plugging a laptop charger to the product, the plugs pins might be partially inserted, leaving live parts accessible and increasing the risk of the user reviving an electric shock.

Origin
The Netherlands

⚖️ Actions ordered by authorities

  • ▸ (to: Distributor) Recall of the product from end users
🗄
Archived (older alert)
This alert was reported 1921 days ago and has been moved from our active feed to the archive. The original safety information still applies — we have no confirmation from the issuing agency that the product is safe again. Refer to the official notice for the current status.
📈 Timeline
120 days in total
May 17, 2026 September 14, 2026
Daily snapshot data starts accumulating once the scheduler runs — for now this is interpolated from the agency's first/last dates.

What is this? This is a portable charger (power bank) made by XTORM. It is used to charge laptops and other devices.

What's happening? The power bank’s outlet sockets are the wrong size. This can let the metal pins of a laptop charger stick out. This makes it easy to touch live parts and get an electric shock.

Does this affect me? If you own or use this XTORM power bank in Finland, Germany, Latvia, Poland, or Slovenia, you could be at risk.

What should I do? Stop using the power bank right away. Ask a pharmacist or doctor if you need help finding a safe replacement.

🤖 This plain-language summary is automatically generated from the official agency notice using AI. It is for general information only — not medical advice. For decisions about your health, always consult a pharmacist or doctor and read the official source linked below.

🔬 Medical / technical details (for professionals)
Brand(s) / product name(s)
XTORM
Agency-published detail

Risk level: Serious risk · Type: Electric shock · Category: Electrical appliances and equipment · Hazard: The size of the outlet sockets on the power bank is inappropriate. Consequently, when plugging a laptop charger to the product, the plugs pins might be partially inserted, leaving live parts accessible and increasing the risk of the user reviving an electric shock. · Origin: The Netherlands

First published
June 11, 2021
Last refreshed by us
3 months ago
Severity (as classified)
High
Official source
https://ec.europa.eu/safety-gate-alerts/screen/webReport/alertDetail/10003850

All information on this page comes from the official agency notice. We translate and summarise it; we don't add or edit facts.

❓ Frequently asked questions

▸ What is this product recall alert about?
XTORM — AC Power Bank Pro LAPTOP. Risk level: Serious risk · Type: Electric shock · Category: Electrical appliances and equipment · Hazard: The size of the outlet sockets on the power bank is inappropriate. Consequently, when plugging a laptop charger to the product, the plugs pins might be partially inserted,...
▸ When was this alert issued?
This alert was issued on June 11, 2021 by EU Safety Gate.
▸ Which countries are affected?
The alert applies to the following countries: Finland, Germany, Latvia, Poland, and Slovenia.
▸ How serious is this alert?
Serious risk. A serious risk means the product or medicine can cause significant harm. Treat the alert as urgent.
▸ What should I do?
If you have this product at home, stop using it and return it to the point of purchase for a refund. Keep the receipt if you have one — most retailers refund without it for safety recalls.
▸ Where can I find the official notice?
The full official notice is published on ec.europa.eu.

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⚠️ We aggregate official notices. We do not give medical advice. For medical or legal decisions, consult the source agency and a qualified professional.