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🧸 Product FR January 30, 2025

arva — neo bt pro

nous avons identifié un problème isolé concernant certains appareils neo bt pro. ce dysfonctionnement peut entraîner une consommation anormale des piles, provoquant dans certains cas un redémarrage et rendant inactifs les modes émission et recherche.

📷 DGCCRF / Rappel Conso · Source
arva — neo bt pro
📷 DGCCRF / Rappel Conso · Source
We have identified a rare issue with certain neo bt pro devices. This malfunction may cause abnormal battery drain, sometimes leading to a restart and disabling the transmit and search modes. The neo bt pro is used to send signals to be found under an avalanche and to search for victims. The risk is that you may no longer be able to search for a victim or be found yourself. Stop using the product and contact customer service.
Barcode (GTIN): 3700507913434 3700507913984 3700507915810
🗄
Archived (older alert)
This alert was reported 589 days ago and has been moved from our active feed to the archive. The original safety information still applies — we have no confirmation from the issuing agency that the product is safe again. Refer to the official notice for the current status.
📈 Timeline
115 days in total
May 19, 2026 September 11, 2026
Daily snapshot data starts accumulating once the scheduler runs — for now this is interpolated from the agency's first/last dates.

What is this? This is about a small electronic device called the arva neo bt pro. It helps people find others lost in snow avalanches.

What's happening? Some of these devices may stop working right. They can use up batteries too fast and stop sending or receiving signals.

Does this affect me? If you own one of these devices, it may not work when you need it most.

What should I do? Stop using it now. Call the company that made it for help. Ask your pharmacist or doctor if you need help with other safety devices.

🤖 This plain-language summary is automatically generated from the official agency notice using AI. It is for general information only — not medical advice. For decisions about your health, always consult a pharmacist or doctor and read the official source linked below.

🔬 Medical / technical details (for professionals)
Brand(s) / product name(s)
arva
Agency-published detail

Type: appareils électriques, outils · Category: appareils électriques, électroménager · Hazard: blessures|asphyxie · GTIN: 3700507913434, 3700507913984, 3700507915810 · nous avons identifié un problème isolé concernant certains appareils neo bt pro. ce dysfonctionnement peut entraîner une consommation anormale des piles, provoquant dans certains cas un redémarrage et rendant inactifs les modes émission et recherche. · le neo bt pro permet d'émettre un signal pour être retrouvé sous une avalanche et de chercher les victimes . le risque est donc de ne plus pouvoir chercher une victime ou ne plus être retrouvé. · À faire: ne plus utiliser le produit · contacter le service consommateur

First published
January 30, 2025
Last refreshed by us
3 months ago
Severity (as classified)
Medium
Official source
https://rappel.conso.gouv.fr/fiche-rappel/17271/interne

All information on this page comes from the official agency notice. We translate and summarise it; we don't add or edit facts.

Related alerts

Medium FR resolved 4 months ago

arva — équipement de localisation et de recherche des victimes d'avalanche neo bt pro

An avalanche transceiver (beacon) Neo BT Pro may restart repeatedly due to abnormal battery drain, disabling both transmit and search modes. This prevents you from finding others or being located. Sto...

❓ Frequently asked questions

▸ What is this product recall alert about?
arva — neo bt pro. We have identified a rare issue with certain neo bt pro devices. This malfunction may cause abnormal battery drain, sometimes leading to a restart and disabling the transmit and search modes. The neo bt pro is used to send signals to be found under an avalanche and to search for...
▸ When was this alert issued?
This alert was issued on January 30, 2025 by Rappel Conso (DGCCRF, France).
▸ Which countries are affected?
The alert applies to France.
▸ How serious is this alert?
Medium risk. A medium risk means harm is possible under certain conditions. Read the notice and act on the recommended steps.
▸ What should I do?
If you have this product at home, stop using it and return it to the point of purchase for a refund. Keep the receipt if you have one — most retailers refund without it for safety recalls.
▸ Where can I find the official notice?
The full official notice is published on rappel.conso.gouv.fr.

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⚠️ We aggregate official notices. We do not give medical advice. For medical or legal decisions, consult the source agency and a qualified professional.