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🧸 Product FR February 21, 2020

renault — captur ii, clio v, zoe neo voiture de tourisme

défaillance interne possible de la commande du moteur de la colonne de direction. cela entraînera une perte d’assistance à la direction lorsque vous êtes à l’arrêt ou pendant la conduite, ce qui augmentera le risque d’accident.

Renault — Captur II, Clio V, Zoe Neo passenger cars Type: automobiles and means of transport

Category
automobiles, motorcycles, scooters
Hazard
injuries

Possible internal failure of the engine control in the steering column. This will result in loss of steering assistance when stationary or driving, increasing the risk of an accident.

🗄
Archived (older alert)
This alert was reported 2399 days ago and has been moved from our active feed to the archive. The original safety information still applies — we have no confirmation from the issuing agency that the product is safe again. Refer to the official notice for the current status.
📈 Timeline
120 days in total
May 19, 2026 September 16, 2026
Daily snapshot data starts accumulating once the scheduler runs — for now this is interpolated from the agency's first/last dates.

What is this? Some Renault cars may have a problem with the steering column motor. This could make the steering wheel hard to turn when you stop or drive.

What's happening? A small number of cars have this issue. If it happens, the steering may feel stiff or not work right.

Does this affect me? This could affect some Renault Captur II, Clio V, and Zoe Neo cars in France.

What should I do? If you own one of these cars, ask a mechanic or your dealer to check it. Do not ignore any strange steering feelings.

🤖 This plain-language summary is automatically generated from the official agency notice using AI. It is for general information only — not medical advice. For decisions about your health, always consult a pharmacist or doctor and read the official source linked below.

🔬 Medical / technical details (for professionals)
Brand(s) / product name(s)
Agency-published detail

Type: automobiles et moyens de déplacement · Category: automobiles, motos, scooters · Hazard: blessures · défaillance interne possible de la commande du moteur de la colonne de direction. cela entraînera une perte d’assistance à la direction lorsque vous êtes à l’arrêt ou pendant la conduite, ce qui augmentera le risque d’accident.

First published
February 21, 2020
Last refreshed by us
3 months ago
Severity (as classified)
Medium
Official source
https://rappel.conso.gouv.fr/fiche-rappel/49028/rapex

All information on this page comes from the official agency notice. We translate and summarise it; we don't add or edit facts.

Related alerts

❓ Frequently asked questions

What is this product recall alert about?
renault — captur ii, clio v, zoe neo voiture de tourisme. Renault — Captur II, Clio V, Zoe Neo passenger cars Type: automobiles and means of transport · Category: automobiles, motorcycles, scooters · Hazard: injuries · Possible internal failure of the engine control in the steering column. This will result in loss of steering assistanc...
When was this alert issued?
This alert was issued on February 21, 2020 by Rappel Conso (DGCCRF, France).
Which countries are affected?
The alert applies to France.
How serious is this alert?
Medium risk. A medium risk means harm is possible under certain conditions. Read the notice and act on the recommended steps.
What should I do?
If you have this product at home, stop using it and return it to the point of purchase for a refund. Keep the receipt if you have one — most retailers refund without it for safety recalls.
Where can I find the official notice?
The full official notice is published on rappel.conso.gouv.fr.

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⚠️ We aggregate official notices. We do not give medical advice. For medical or legal decisions, consult the source agency and a qualified professional.